Business Law Research Paper Example | Topics and Well Written Essays - 750 words - 1

Business Law - Research Paper Example As a function of this, the following analysis will seek to utilize a systemic approach to business law while at the same time briefly discussing the history of how it came to be and the ways in which it pervades the current economic system. Earliest business law dates back to the times of the first civilized societies that sought to place restraints on the manner in which goods could be traded within their societies. As the complexity of trade and commerce grew, so too did the constraints of oversight with relation to business. The British Empire enacted some of the highest levels of business law that had been seen previous to its existence. However, the greatest explosion of business law took place within the post industrial period. As a result of the mechanization of production and the rapidly increased rates in which consumer products were integrated within the market, a whole new level of legal constraints were necessitated (Hasnas, 2007). Due to the unethical behavior in which m any actors sought to integrate these goods within the markets, it was determined, just as it is within the current time, that the best means to protect the end consumer and guarantee that a further level of respect for these bounds might be entertained. However, before extolling the virtues of these constraints to a greater degree than is deserved, it should be understood and appreciated by the reader that these constraints cannot and should not be seen as the be all and end all of legal protection from the excess and greed that the business environment might seek to engage. Recent events such as the ponzi scheme of Bernie Madoff, the corruption of Enron, and the ways in which Lehman Brothers and a litany of other financial institution sought to cook the books with regards to the total level so debt they carried and the resiliency of their institutions should underscore the fact that oftentimes extant legal constraints upon business are not sufficient in order to curtail the greed a nd unethical nature that they necessarily exhibit. As a function of this, law and its growth and development and integration within the business environment is something that must continue to grow and evolve as the business environment itself also grows and evolves (Blodgett, 2011). Moreover, the reader should not understand business law to be the remediation of all unethical and immoral behavior due to the fact that law always acts as deterrent and lags behind the common practices that necessitate its legislation in the first place. Finally, although business law is extraordinarily important within the current environment, it cannot be stressed enough that its importance lies not with regards to the level of penalties that exist for disregard for these laws but with relation to the extent to which the deterrence that they reflect can seek to diminish the behavior that they seek to punish. This level of importance helps to underscore the fact that law and its implementation with reg ards to the business field exists as a means to integrate a better level of consumer representation and protection than would otherwise exist. However, protection of consumer interests is not the only reason in which business law exists. For instance, one of the largest segments of applied business law is with relation to

Religion, Feminism, and Environmentalism Essay Example | Topics and Well Written Essays - 1250 words

Religion, Feminism, and Environmentalism - Essay Example The concept of ecological sustainability in the Hindu traditions goes back to the traditional beliefs of respecting and creating a special relationship with the environment around. Similarly, in Christian women the ecological sustainability revives the tradition that God gave this world to the creatures for their use and dominance over the earth and all its creations. Buddhism also promotes the idea of environmental ethics in the daily lives of the people to promote a non-violent ecology. Ecological feminism is a term that describes the parallel system of environmental exploitation and exploitation of women in the society. These theories suggest that the natural resources and women, both are exploited by the dominance of men. Men are dominant on nature and women because these are the powerless groups. The control over nature is seen as parallel to the control over women. The male dominance in the society is seen by the eco-feminists as the reason for the environmental crisis that we are facing. The male dominance agents include fights for power, political ties, the male oriented culture of decision making etc., and these are merely the reasons for the destruction of the environment. The ecological feminist theories also play an important role to highlight the relationship among the environmental politics and the philosophy of the society. These theories say that this relation is enhanced by the focus on gender. Philosophically, eco-feminism is the name given to the concept that talks about the link of ecology and feminism. This concept may be supported and opposed by the examination of this link. Some of the conceptual frameworks that are covered under the theory of eco-feminism are the distinction among feminism and animal liberation, violence and exploitation of environment etc. Ecological feminism shows that man is dominant on both; nature and women (Warren 25). Feminism is linked with ecology and eco-feminists argue that there is a deep connection between n ature and women. Women have the potential to dominate the environment. The reasons for this link are the oppression that is faced commonly by women and nature at the hands of the male dominant, patriarchal society. Women are believed to have ecological knowledge ever since the society emerged. They connect with the environment through the daily interactions they make with nature’s processes. Ecological feminism in India: Feminism in India describes the equality of men and women that is established on social, political and economic level. Feminists in India are active and have quite successfully provided the women in India with equal rights in health, work and politics. This has led to many developments of which women have been a huge part whether it is the abolition of Sati, independent organizations for women movements by Gandhi or the equality in men and women observed in modern India. Women were treated and feminism was considered to be different in India than in the West. Religion has played a major role to identify the power of women in India, and women are given the cultural space. The western society rather believes in individualism and free rights because of which feminism is promoted. The views of Hindus about nature are evident from the Hindu scripture and philosophy. According to the spirituality of Hindus, the women have greatly contributed in the ecological developments since the beginning. Their long history of Goddesses also shows the formative role of women in Hindu culture and religion, for example the association of women such as Lakshmi and Jaya with rivers to

Reflective Essay: Reflexivity and Bias in Research

Reflective Essay: Reflexivity and Bias in Research Entry No. 1: January 26, 2015, 8:15 pm My Role as a Researcher I approach the challenge of research in the doctoral level with some degree of apprehension as well as excitement. I have been in the field of business for more or less than a decade now, working in customer service management, so I can appreciate the importance of doing research especially in gauging customer satisfaction and determining how to leverage this to improve the companys competitive advantage. Ensuring customer satisfaction entails several factors. Nowadays, much of the world is hinged on the maximizing technology in order to provide information and choices for customers. Due to the saturation of the Internet nowadays, users are shifting in millions from their laptops to their smartphones. The smartphone is now the site of communication, decision-making, research, shopping, and purchasing. This has altered the way businesses do things. In a very urgent way, it pressures companies to be responsive to customers needs in a real-time manner. Mobile CRM is a novel way of handling customer relations. Using only their mobile devices like smartphones or tables, employees can now retrieve customer information and customer accounts remotely. Where previously, they relied on a laptop to do their work, mobile CRM achieves the same results in an efficient and convenient manner. The question now is how I consider myself or my role as a researcher in the doctorate research I plan to pursue. First, the novelty of mobile CRM and the lack of research in this area is what motivated me to choose this as the research topic. My research is about mobile customer relationship management (CRM) and how it influences customer satisfaction and competitive advantage in the context of Samsung in United Arab of Emirates. Second, I have a wealth of experience in customer relations and have been with Samsung for many years. Hughest and Tight (2013) suggest that a researchers role in the study requires identifying personal values, biases, and assumptions at the very beginning. In this manner, transparency, which is a crucial element in objectivity, is promoted. Ortlipp (2008) states that keeping a research diary is an excellent method of upholding transparency in research since it details the research process in a way that allows the researcher to reveal the nuances attached to his or her participation. As a researcher, I have been in customer relations for nearly a decade and I believe that my professional and personal experiences with Samsung will increase my awareness, knowledge and sensitivity to the key issues that my research will attend to. I have experience in implementing mobile CRM and I am fairly knowledgeable with the technology associated with it. This will aid me in recognizes the thoughts, views and experiences of the participants when I interview them. My experiences and worldview will also influence how I interpret and understand the data I collect. Entry No. 2: April 3, 2015 Bias what are mine? One of the biggest problems with qualitative research is bias. Much has been said and explained about the extent to which a researcher can influence the outcomes of the study and whether or not some form of control is needed over the qualitative research process, in what is referred to as the interpretive crisis (Denzin Lincoln, 1994). Interpretive research proceeds differently from positivist research because data is analyzed in an inductive manner. In this manner, the researcher proceeds from a set of facts and interprets them to develop a general theory about a particular phenomenon. This opens the researcher to various possibilities of bias. Unlike the quantitative survey which I am most familiar with, qualitative data collection methods feature the researcher as facilitator. My presence occupies a prominent feature in the conduct of the data collection itself because I am the instrument. Therefore, how I collect the data will impact its quality significantly. For this research, I am considering doing focus group discussions in order to gather the views of users and employees on the impact of mobile CRM. I will be using a semi-structured discussion guide. The focus group is a familiar method used in business research and I am more or less knowledgeable with its general concept. However, I learned to be more conscious of some of the disadvantages of the focus groups. Focus group involves a group of people who are gathered and asked what their attitudes are towards a product or service.   It is not merely a simple gathering where answers are drawn from a set of people; in focus groups, discussion is facilitated. The facilitator can steer the group participants and influence them based on what questions he/she poses. There is also interaction, so participants are free to influence others with their opinion.   A crucial limitation of focus group is the quality of the facilitation (Krueger, 1994). Therefore, should I decide to proceed with the focus group as my primary data collection methods, reducing bias should be a priority. Moderator or facilitator bias will be expected if the facilitator is not skilled enough. He or she should be skilled and competent enough to handle participants who tend to hijack the discussion. I am considering whether I should moderate the focus group or have someone else do it. I have to ensure that my facial expressions, tone, deportment, language style, and gestures do not introduce or facilitate bias. Yet, as Le Gallais (2008) asserts, bias will be present in every researcher since we are influenced by our race, gender, age, and social status. My race for instance, would be a factor in a multi-ethnic focus group. There would be likelihood that I would identify more with Emirati participants than non-Emirati participants and vice versa. Being male, there is also the possibility that in mixed-gender focus groups, my presence would not encourage female participants to share their views. These are things that I need to be specific about when designing the focus group. In order to get quality data, maybe it would be desirable to have all-female, all-male and mixed-group discussions. Another thing I should be careful about is the content of the discussion guide. A biased or leading question influences the participants views and does not reflect good research practice. The manner of asking the question can also be biased. Therefore, the instrument must be checked and validated by an expert to ensure that there are no biased questions. Entry No. 4: December 7, 2016 Reflexivity As I read on theories and worldviews, I realize the importance of the practice of reflexivity. Reflexivity is concerned with a researchers self-awareness and consciousness and being able to own a certain perspective. This requires one to undergo questioning ones self about theoretical positions and how one looks at reality. Being reflexive is an examination of what I know and how I acquired this knowledge I have now. As a qualitative researcher, I need to pay attention to the various socio-political, cultural, and ideological issues surrounding the issue of mobile CRM. For instance, mobile CRM operates under the presumption that the digital world is flat and that users can access technology equally. However, this is not the case. People utilize and appreciate technology based on their social status, age, gender and race. For instance, older customers who are not tech-savvy may not appreciate the delivery of information through mobile phones. Women and men use technology differently and are more likely to have different perceptions about how technology should be used. I recognize how reflexivity is important to me as a doctoral researcher. Being the instrument, I have the power and accountability to interpret the data and to present it to the whole world. I need to ask myself constantly what kind of baggage I carry which will interfere with my interpretation and conduct in the research process. Pe rsonal concerns, ideological conflicts, and health issues are some of the factors I can think of right now which might affect my role as researcher. References       Denzin, N.K. Lincoln, Y.S. (1994). Introduction: Entering the field of qualitative research. In NK Denzin and YS Lincoln (Eds.) Handbook of Qualitative Research. Thousand Oaks, CA: Sage. .Hughes, C. Tight, M. (2013). The metaphors we study by: the doctorate as a journey and/or as work. Higher Education Research Development 32 (5), 765-775. Krueger, R.A. (1994). Focus groups. A practical guide for applied research. 2nd ed. Thousand Oaks, CA: Sage Publications, Inc. Le Gallais, T. (2008). Wherever I go there I am: reflections on reflexivity and the research stance. Reflective Practice 9 (2)145-155. Ortlipp, M. (2008). Keeping and Using Reflective Journals in the Qualitative Research Process. The Qualitative Report 13(4), 695-705.

William Shakespeares Hamlet Essay example -- William Shakespeare Haml

William Shakespeare's Hamlet There are enough conceptions, and thus misconceptions, about the melancholy Dane to fill volumes. However, while none of them has proved entirely acceptable, some of them, such as the diagnoses that Hamlet simply â€Å"procrastinates† or â€Å"cannot make up his mind† prove utterly unsatisfactory under careful scrutiny of the play and, perhaps more importantly, Hamlet himself. Indeed, it appears as if there are certain points in the play in which Hamlet comes to reversals as he eventually counters each one of his own arguments and concludes each of his struggles, until, in his return from England, he is someone quite different from the self-loathing, melancholy, emotionally torn man in the â€Å"inky cloak† (I.ii.77) to the one who proclaims â€Å"This is I,/ Hamlet the Dane† (V.i.258). One theme throughout Hamlet is a desire for suicide, a self-loathing that prompts him, time and time again, even after he receives a vocation from his dead father to â€Å"revenge his foul and most unnatural murder† (I.v.26), to consider taking his own life and, in so doing, allow him to escape from the world, a prison, â€Å"A goodly one, in which there are many confines, wards, and dungeons, Denmark being one o’th’ worst† (II.ii.246-248). From the first time the audience sees Hamlet, before his meeting with the ghost, it is clear that he has a strained relationship with God: â€Å"Or that the Everlasting had not fixed/his canon ‘gainst self-slaughter!† (I.ii.131-132): later on, in the same soliloquy, calling the world â€Å"weary, stale, flat, and unprofitable† (I.ii.133). Hamlet’s famed melancholy is at once apparent and understandable: his father is dead under questionable circumstances, his mother, the essence of â€Å"frai lty† (I.ii.146), remarried i... ... own demise in a revenge tragedy instills regard, yes, but significantly less than watching the slow decay of the intellectual from the self-loathing pensive student of the first act to the fatalistic almost thoughtless warrior in the fifth act is not only more dramatic, but significantly more thought-provoking, and Shakespeare even hints at this fact in Act III, Scene IV: â€Å"For ‘tis the sport to have engineer/hoist with his own petard† (III.iv.213-14), suggesting that to watch the most schooled of minds drown in an incomprehensible and perplexing anguish is so utterly ironic, like the engineer blowing himself up, that it succeeds in producing, in Aristotle’s mind, the desired effects of pathos and fear, perhaps better than in any other tragedy for here it is not just the good man committing the bad deed, but the wise man succumbing to the failure of his knowledge. William Shakespeare's Hamlet Essay example -- William Shakespeare Haml William Shakespeare's Hamlet There are enough conceptions, and thus misconceptions, about the melancholy Dane to fill volumes. However, while none of them has proved entirely acceptable, some of them, such as the diagnoses that Hamlet simply â€Å"procrastinates† or â€Å"cannot make up his mind† prove utterly unsatisfactory under careful scrutiny of the play and, perhaps more importantly, Hamlet himself. Indeed, it appears as if there are certain points in the play in which Hamlet comes to reversals as he eventually counters each one of his own arguments and concludes each of his struggles, until, in his return from England, he is someone quite different from the self-loathing, melancholy, emotionally torn man in the â€Å"inky cloak† (I.ii.77) to the one who proclaims â€Å"This is I,/ Hamlet the Dane† (V.i.258). One theme throughout Hamlet is a desire for suicide, a self-loathing that prompts him, time and time again, even after he receives a vocation from his dead father to â€Å"revenge his foul and most unnatural murder† (I.v.26), to consider taking his own life and, in so doing, allow him to escape from the world, a prison, â€Å"A goodly one, in which there are many confines, wards, and dungeons, Denmark being one o’th’ worst† (II.ii.246-248). From the first time the audience sees Hamlet, before his meeting with the ghost, it is clear that he has a strained relationship with God: â€Å"Or that the Everlasting had not fixed/his canon ‘gainst self-slaughter!† (I.ii.131-132): later on, in the same soliloquy, calling the world â€Å"weary, stale, flat, and unprofitable† (I.ii.133). Hamlet’s famed melancholy is at once apparent and understandable: his father is dead under questionable circumstances, his mother, the essence of â€Å"frai lty† (I.ii.146), remarried i... ... own demise in a revenge tragedy instills regard, yes, but significantly less than watching the slow decay of the intellectual from the self-loathing pensive student of the first act to the fatalistic almost thoughtless warrior in the fifth act is not only more dramatic, but significantly more thought-provoking, and Shakespeare even hints at this fact in Act III, Scene IV: â€Å"For ‘tis the sport to have engineer/hoist with his own petard† (III.iv.213-14), suggesting that to watch the most schooled of minds drown in an incomprehensible and perplexing anguish is so utterly ironic, like the engineer blowing himself up, that it succeeds in producing, in Aristotle’s mind, the desired effects of pathos and fear, perhaps better than in any other tragedy for here it is not just the good man committing the bad deed, but the wise man succumbing to the failure of his knowledge.

Om Strategy Analysis

OM analysis of Jordan Grand Prix With the recession periods coming of the global economy, it even increases the competition pressure for sponsorship money with more and more competitiveness. So it becomes more and more significant for every corporate to takes some effective measures in the operational management for a better operational performance. In this thesis, the author analyzes the case of Jordan Grand Prix in the aspect of planning and Control, Quality Management, Project Management and operational improvement.Specifically, it points out the measures and strategies Jordan takes in the process of advantage pursuit in competitiveness. For the success of Jordan Grand Prix, who want to test their capacity and future ability for new challenges, its main operational skills and change can be summarized as the formula one brand, three unique objectives, team work and more than five deep dives for a better management. Planning and Control The Planning and Control in OM of Jordan Grand Prix can be analyzed from Sequencing, Scheduling, Inventory and Queuing.In sequencing, since the aim of Jordan Grand Prix is to keep and pursue the competitive advantage, so the relevant lap factors should be optimized and controlled, like reducing and minimizing lap times in qualifying and racing, streamlining its key processes. While it is a consulting company but not a designing or building firm, several management measures are taken. The new design works are ? nished as quickly as possible firstly. Then the examining designs and discussed management processes are also done quickly. Thirdly, every part and skill on the ? or can effect change once change happens, which is improved. Moreover, as it increases the speed, it also has a right direction to go. Before it proposes a plan for working together with other team, it should know exactly where the machine is going, and how it could be made to run more smoothly. In scheduling, an interconnected network of people is allocated wor ks. people like car design,manufacture, test engineers, sales businessmen, and even the investors and the sponsors form a vast web, and they work together with the same objectives in different parts.In Formula One, money is thought of time from the aspect of the queuing. Jordan Grand Prix demands the focus in driver and engineer, which could have some effect on faster lap times and the ? rst sight of the ? nishing line.. In the second deep dive, it is the parts and supplies team in inventory. The supplier for outside materials seem be not in? uenced by the team, which is hardly controlled. In Deep Dive 4, there is an understanding for Jordan Grand Prix in detail and ground-up, including in the aspect of operations and resources. These operational strategies are expressed as the Jordan business strategy.Here, Jordan ? rstly finds ways to get higher efficiencies, and profit. It concentrates as the financial generation, which is the best ways to for keeping valuable personnel. Secondly , Jordan integrates the knowledge gathered at the beginning of the Deep Dive. These strategies are found out according to the Jordan Grand Prix’s overall strategy, which is the winner’s circle of the World Championship, a success in ? nance and being a family for workers. Quality Management In Formula One, every constructor and driver can understand their own performance exactly.Since the decisions of the business and companies execution can be judged according to that leader board, there is no permission for wrongdoing. On the other hand, Jordan is a quick developing firm with small scale, so it demands visible results in the competitive racing at once; so the more fast of each stage work is finished, the better the car is for the race. In the first deep dive, better communication can bring the pattern makers lots of information and organize better suppliers to stop the selection process ,which can get a more, better and quick work.Finally, achievable goals were analy zed and established for the practical result. A system is designed to set up a better idea exchange and provide a path for the necessary information which is good for the decisions based on the fact. Decisions are made, implemented and reviewed more quickly in the situation of the right data at right time. It increases the form and structure at the same time the ? air and ? exibility are not taken away. Senior staffs are also given the fresh ways for getting the information performance at different stage.The challenge of the first deep dive is to retain the style of the best parts and get rid of the key trouble at the same time, and build up a clear road for managers to express their idea freely and in the organization. The goal focuses on every worker in Jordan, so that a sense of unity and pride in its successful results forms. Since Jordan does not like the immediate solutions, so every engagement is specially designed for the targets. These Deep Dives in further ahead are thus g iven, informed by the need of Jordan Grand Prix with an quite deepening understanding. Therefore, a good quality is arrived at.Operations Improvement Improvements can be made for better, which have relationship with the systematic change, and it is often throughout the whole factory and organizations. In Ian Clarkson and Eddie Jordan’s discussions, Ian expressed that the potential advantages of a partnership is quite clear; since the speed of the cycle dictates the speed of its bene? cial effects are brought. So each change are put together to make the car performance better. For Jordan Grand Prix, it has three inextricably linked objectives; and the performance is measured the expression of the car in each race.Specifically, it is the time cost to finish e each lap in race. Jordan does not copy that success of other successful corporations in the same industry, but put forward its three objectives. They are the goals of the championship in the world, a success in ? nance and a family to work. Those objectives are working together: the win or loss is related with everyone in the firm. With new working ways, which is aimed at getting the best results of every team member, Jordan can harmonize its results and plans.For its business process reengineering process, an approach for progress that try to redesign the operations along the customer was thought of, who focused on improvement but not the function traditionally. For the Deep Dive 3, it further focuses on the design process of the new car and the design improvements way during and after the Formula One. Project Management In this part, the tools and techniques used to make project management successful will be introduced. Jordan Grand Prix appreciates the role of project planning in project management, which can be understood from several aspects.For Formula one, it is a measure for success as well a brand. The interest and spread renders it a world brand, with the cars smooth lines and their speed p otent associations; Formula One is also a pure competition. The decision of Eddie Jordan is to find outside help to improve the performance of this business; moreover, Jordan Grand Prix also should get a better organized and quicker to change. Jordan Grand Prix and its partner work together and the combing progress yields. For this great progress, it needs good communication, low cost and teamwork.Jordan would not just move the success experience of Eddie Jordan, and it ranked the ? fth place in the 1991 Championship. After then, it sets up three objectives aims to get the ? rst in every contest. Since all people want Jordan to become a fast growth and success in ? nance; so Jordan Grand Prix starts with a family feeling and a great place to work. For Jordan, it has a family relative good atmosphere so that the deep dive 2 can be carried out better. ‘Family values’ is overhauled, to get rid of the weakness and does not worse its strengths.A network of friends inside and outside the team is useful if they add to the corporate strength and performance of Jordan Grand Prix. Process identi? es what needs to be done and systems tell how things are done. Structure concerns who does things, and how they are done within management. In the structure, the process work stream cares about how Jordan can reduce the time for parts operation with more and fast work. It also cares about the priorities, and Jordan’s experience to on the most important design. So management structures change.An understanding and practical management structures is built up, with clearly roles that allow person to spread more effectively in and out the organization, to make the senior management be the heart place of the decision-making process. Every process structure is viewed inside from Jordan and a wider whole part, to make sure each task’s accountability clear. The restructure is also done during the project. The design office restructure wants to save time and mo ney for Jordan. To reduce the lead times, the joint customer and staff team is put forward for the potential improvements. .

Conflict Process Analysis

My thesis is a story of a dispute about a mobile phone and phone expenses between Telecommunication (a Chinese mobile telephone operation company) and me. I will use some organizational conflict theories, several types of conflicts and methods to handle with them to finish my dissertation. Telecommunication offered considerable discounts, while the rules were harsh. Staffs did not know the specific regulations, and I lost the best opportunity to undo the damage. The conflict occurred because of those things.Finally we overcame these obstacles with a good alternative. Handing with mobile phone affairs is close to our daily life. Moreover, it includes interest between the customer, Telecommunication and its staffs. My counterparts and I were strangers originally. Then we became game rivals through the event, and after that we became friends. Describe the situation of this dispute, the analysis of the situation and evaluations for Telecommunications are integral to my paper. Description of the Situation The owner of a branch of B & you, Flavor, two staffs, Julie and Sophie were involved in the conflict.Flavor is the boss of Julie and Sophie, and I was their customer. In August 2010, I got an admission to the university. Meanwhile, I received two discount coupons from Telecommunication (for you easy to understand, I use the B &you replacing the Telecommunication, and Flake and Julie replacing the owner's and the staffs original names). At the end of August, I went to university and went to B , planning to use the two discount coupons. One of them is for a new smart phone with which I can use it as 1700 RMI cash, and another one is for phone expenses with which I can use it as RHOMB.Julie, as a staff off branch of B (as most of TTS colleagues, she has a high quit rate because of low salary), told me that, with the voucher 1700 RMI, I could only pay 800 RMI and got a brand new Samsung phone whose price Is RHOMB. In addition, the voucher RHOMB can be sent to my phone account Into 24 months, 37. 5 RMI per month. This means that If I choose 68 ARM'S package (including mobile phone calls, text messaging, Internet), I can only pay 68 mines 37. Arm's part, which is 30. 5 RMI. Meanwhile, the contracts of the smart phone and the package were for two years.I had four years of college life. Obviously, this combination was very worthwhile. I signed a contract, paid REARMS in cash, got the phone. In the end of August, I had missed a strange call, and I did not put that In mind. On September 2nd, Julie called me to Inform me to go to B with my mobile phone. Intuition told me that something wrong happened, so I came to B with my phone and the contract. Julie told me B requested the customers to buy a mobile with the voucher in your hometown-City Changes, and to use the phone expenses voucher in your university city- Nanjing.I didn't meet the requests simultaneously, so I have to give up one discount. Due to the mobile phone cannot to e back, so I have to pay the whole package fee 68 RMI without any discount. That telecommunication company. And the regulation was too sudden for me to accept it. There was no such rule cited on our contract. Because it involves the interests of the owner of B &you branch, Flavor, she also came forward. She gave rise to the conflict. I asked to cancel the contract, however, Julie explained it was impossible. Because all the data about me has been uploaded to corporation, and the contract has been activated.She added that on the last day of August, she tried to inform about it and anted to ask me if I accept it or not, but the call was not connected. We cannot comprise with each other. Flavor insisted the contract can not be cancelled. If it was cancelled, she had to compensate for this phone (this phone belonged to B &you company). At the same time, I cannot accept the full price of the bill. For a student, 68 RMI per month was expensive. And B &you are not the most popular mobile companies. My friends tend to use Orange, whose services are better.If there had not been two vouchers, I would have not considered to use B &you. From my point of view, there are three reasons contributed to the conflict. The rules of you were harsh. Staffs do not know the specific regulations. And I lost the best opportunity to undo the damage. Julie would view the event as a big mistake, complaining about the complex rules of company. Flavor would regard the conflict as a loss in business. Apparently, the main issue was that we should we cancel the contract which the company added some rules in or not. Who should be the compromiser?The situation was deadlocked. Clerk Julie distressed. She did several things wrong. Firstly, she was not familiar with the company policy, not following the company's rules. Secondly, she id not contact me successfully at the critical moment when we can limit the damage. 1700 Arm's damage was almost half a month of her salary. I could see that she wanted to escape from the situation. Flavor did not understand the actual regulations, and she asked me blindly to compromise to reduce her loss, regardless of our contract. My feelings were angry and frustrated.At that time, another staff Sophie came over. She came up with a solution. She provided a very favorable B &you card, only 20 RMI per month, including telephone calls, text messaging, Internet. If I use this card, I still continue to use the B &you hone and SIMI card, and reach a two-year contract period. Meanwhile, owner Flavor losses can be minimized, because I follow the regulations, I only use the phone vouchers and do not cancel the contract. We have come to an agreement. After several hours' debate, we agreed with Sophie's proposal to resolve the conflict.Flavor, Julie, Sophie and I became friend from then on. We chat happily when I go to B &you branch for doing cellophane's affairs. I was lack of experience at that time, but I should say to myself for sticking to it and not compromising easily Just because the rival was a competitor. Analyzing the situation Obviously, the whole matter was an organizational conflict rather than an interpersonal conflict , as it focused on the matter itself than the relationships between the staffs and me. When Sophie supplied her free phone card, the entire conflict entered a controlled phase.If we did not enter the controlled phase, we would fail to reach any consensus. The owner may be forced to take the phone out of me, and my friend and I may be fight for it. Flavor has run a B shop at my university for almost five years, enjoying a certain reputation. She cannot make things wrong as a businesswoman, continuously asked us to comprise. , as a student, would not be allowed to use violence to resolve this conflict. The relationship between the owner and the customer restricted the conflict, and a good proposal ended the dispute. We all wanted to solve this conflict, because we were all stakeholders.In fact, there is no right or wrong in this conflict, and it is B complicated rules that resulted to the conflict. Flavor, Julie and I wanted to minimize our own losses. Flavor did not understand the actual regulations, and she asked me blindly compromise to reduce her loss, and regardless of our contract expressly provided. Apparently, she an be defined to be a competitive negotiator. Flavor only believed in something specific and credible, for instance, her less cost about the phone. So she adopted Sophie' proposal, it cost her little. Obviously, Julies response to the dispute can be defined as an avoiding approach.The avoiding approach (uncooperative, unassertive) neglects the interests of both parties by sidestepping the conflict or postponing a solutions. She was under great pressure. When conflict happened. Her body appeared compressive reaction, accelerating the secretion of adrenaline, showing rapid breath and a flushed face. She had a tendency to break down. Such reactions were bound to damage her health. When conflict was resolved, we were very satisfied. Apparently, Flavor, Julie and I will be the first three persons who observed the conflict resolved.At the time, the other staffs would notice that. This matter would bring to our friends and family later. In this conflict, no one will benefit from our conflict unresolved, so no one would want to keep the conflict. Finally, our outcomes were good. We did not lose a cellophane or paying high-priced charges. We minimized our lost and maintained a very good staff-customers relationship. Julie embedded this fault and spent more time in learning company's rules. Wrong interpretation of company policy caused this conflict between shopkeepers and the customer. Roles determine the ideas and behavior.We all tend to meet our own personal goals, as an assertiveness rather than cooperativeness when faced with the conflict. There is some potential opposition between us. They are businesswomen, paying attention to their profits and reputation, and I am a student, trying to get more discount. When conflict happened, we tend to a win- lose situation. Sophie was a mediator. Bonuses for collaboration reduced the conflicts. With her help, the estimation became an integrative bargaining rather than a distributive bargaining. We accepted the new proposal and created a win-win situation.It seems that providing a less expensive SIMI card was the best alternative to a negotiated agreement. To be honest, without the help of Sophie, I had no better way to resolve this matter. Such weakness will only make the problem deadlocked. Maybe I will consult the teacher or my parents to see if they have any good way. Recommendations The conflict was all about an up-to-dated contract should be canceled or not, including the shopkeeper Flavor, the staff Julie and the customer me' s interests. We signed a contract about two discount coupons at first. Then B & you added some harsh rules about it.

Sons and Lovers - D.H. Lawrance

Sons and Lovers - D.H. Lawrance There can be no argument that D. H. Lawrence's Son's and Lover's is a study of human relationships. Gertrude Morel, because of her turbulent and odd relationship with her husband, ends up developing deep emotional relations with her two eldest son's. The second eldest in particular, Paul, is the receiver of most of this deep emotion. Because of these feelings and the deeper-than-usual emotional bond between the two, Paul has difficulty being comfortable in his own relationships. Paul's relationship with Miriam is plagued by his mother's disapproval, jealousy, and Miriam 's own spirituality.Paul's relationship with Miriam is one where the love is not allowed to flourish. Although there is no doubt that there is love between the two, the forces around them create tension that suppresses it. Miriam believes herself not nearly as beautiful as she really is. Because of this she is always looking for things to love her.English: Miriam depicted on the rightIn the case of Paul she believes t hat if Paul was to need her, if she could take care of him, 'if he could depend on her, if she could, as it were, have him in her arms, how she would love him.'(137) However, this is never allowed to happen. Paul's mother Gertrude already occupies this space in his life. Thus the relationship between the two is a struggle for an identity. The relationship is a struggle between Paul and his mother and Paul and Miriam.The main conflicts between Paul and Miriam are between physical-spiritual differences and his mother. Miriam holds spirituality very close to her. Thing with Miriam are always on a very spiritual level. Lawrence showed this sometimes with depiction's of flowers. Paul has other needs that Miriam herself feels that she could never fulfill. 'You make me feel spiritual and I don't want to...

PLate Tetonics essays

PLate Tetonics essays Plate tectonics are a relatively new theory that has revolutionized the way geologists think about the Earth. According to the theory, the surface of the Earth is broken into large plates. The size and position of these plates change over time. The edges of these plates, where they move against each other, are sites of intense geologic activity, such as earthquakes, volcanoes, and mountain building. Plate tectonics is a combination of two earlier ideas, continental drift and sea-floor spreading. Continental drift is the movement of continents over the Earth's surface and in their change in position relative to each other. Sea-floor spreading is the creation of new oceanic crust at mid-ocean ridges and movement of the crust away from the mid-ocean ridges. The Earth is divided into three chemical layers: the core, the mantle and the crust. The core is composed of mostly iron and nickel and remains very hot, even after 4.5 billion years of cooling. The core is divided into two layers: a solid inner core and a liquid outer core. The middle layer of the Earth, the mantle, is made of minerals rich in the elements iron, magnesium, silicon, and oxygen. The crust is rich in the elements oxygen and silicon with lesser amounts of aluminum, iron, magnesium, calcium, potassium, and sodium. There are two types of crust. Basalt is the most common rock on Earth. Oceanic crust is made of relatively dense rock called basalt. The outermost layers of the Earth can be divided by their physical properties into lithosphere and asthenosphere. It is made of lower density rocks, such as andesite and granite. The lithosphere is the rigid outermost layer made of crust and uppermost mantle. The lithosphere is the "plate" of the plate tectonic theory. The asthenosphere is part of the mantle that flows, a characteristic called plastic behavior. It might seem strange that a solid material can flow. The flow of the asthenosphere is part of mantle convection,...

3 Expert Tips for Tackling the UVA Essay Prompts

3 Expert Tips for Tackling the UVA Essay Prompts SAT / ACT Prep Online Guides and Tips Founded in 1819 by Thomas Jefferson, the University of Virginia boasts impressive academics, competitive sports team, and a long list of notable alumni. Though over 20,000 students attend UVA, the school has an admissions rate of just 30% - meaning you’ll have to work hard if you want to be a Cavalier. One of the best ways to boost your chances of admissions is by writing great UVA essays as part of your application. In this article, we’ll break down what the UVA essay prompts are and how you can write responses to each prompt that will make you stand out. What Are the UVA Supplemental Essay Prompts? In order to apply to UVA, you’ll submit either the Common or Coalition Application. No matter which option you choose, you’ll have to complete the UVA supplement, which includes two essays. Neither of the UVA essays has a hard word count, though the instructions recommend that you write around half a page, or 250 words. For the first UVA supplement essay, you’re required to write a response based on the school within UVA that you’re applying to. For the second UVA supplement essay, you get to choose the topic that resonates most with you. UVA Essay Prompts Here are the UVA essay prompts for 2018-19: Prompt #1 We are looking for passionate students to join our diverse community of scholars, researchers, and artists. Answer the question that corresponds to the school/program to which you are applying in a half page or roughly 250 words. College of Arts and Sciences - What work of art, music, science, mathematics, or literature has surprised, unsettled, or challenged you, and in what way? School of Engineering and Applied Sciences - If you were given funding for a small engineering project that would make everyday life better for one friend or family member, what would you design? School of Architecture - Describe an instance or place where you have been inspired by architecture or design. School of Nursing - School of Nursing applicants may have experience shadowing, volunteering, or working in a health care environment. Tell us about a healthcare-related experience or another significant interaction that deepened your interest in studying Nursing. Kinesiology Program - Discuss experiences that led you to choose the kinesiology major. Prompt #2 Answer one of the following questions in a half page or roughly 250 words. What’s your favorite word and why? We are a community with quirks, both in language and in traditions. Describe one of your quirks and why it is part of who you are. Student self-governance, which encourages student investment and initiative, is a hallmark of the UVA culture. In her fourth year at UVA, Laura Nelson was inspired to create Flash Seminars, one-time classes which facilitate high-energy discussion about thought-provoking topics outside of traditional coursework. If you created a Flash Seminar, what idea would you explore and why? UVA students paint messages on Beta Bridge when they want to share information with our community. What would you paint on Beta Bridge and why is this your message? UVA students are charged with pushing the boundaries of knowledge to serve others and contribute to the common good. Give us an example of how you’ve used what you’ve learned to make a positive impact in another person’s life. UVA Essays, Analyzed Looking for advice on how to write amazing UVA essays? Let’s break down how to answer each prompt. UVA Prompt #1 The instructions are the same for all of the first UVA essays: "We are looking for passionate students to join our diverse community of scholars, researchers, and artists. Answer the question that corresponds to the school/program to which you are applying in a half page or roughly 250 words." Let’s look at how to answer each one. College of Arts and Sciences - What work of art, music, science, mathematics, or literature has surprised, unsettled, or challenged you, and in what way? This prompt gives you an opportunity to examine many different fields. The key is to pick something you’re passionate about. Passion doesn’t always have to be a good thing. You may be passionate about why Pride Prejudice is the worst book ever written. This essay asks about something that has surprised, unsettled, or challenged you - you don’t need to pick your favorites here. Consider picking something that has reframed your perception of the world. Have you read a book that opened your eyes to another culture? Has some fact of science truly blown your mind? Go with something that has shifted how you view and conceptualize the world. Again, it doesn’t have to be in a good way. School of Engineering and Applied Sciences - If you were given funding for a small engineering project that would make everyday life better for one friend or family member, what would you design? This prompt allows you to think out of the box! In order to ace this essay, go small (it says so in the prompt) and personal. You don’t need to dream up a cure for cancer or a new way to bring water to the developing countries. Think about a challenge that faces the ones you love every day - you should pick something that feels real and honest. Don’t try to impress with size and scale here. Instead, make a small, meaningful impact. If you’re able to describe how your project really makes a change, it will be more memorable in the eyes of the admissions committee. School of Architecture - Describe an instance or place where you have been inspired by architecture or design. Inspiration comes in many forms - what’s important for this prompt is to think about what has inspired you, not the masses. In other words, don’t feel like you need to pick the Empire State Building if you weren’t actually inspired by that work. Pick something that was meaningful to you and expand on why it impacted you. You could even pick a small home - something that encouraged you to think of building dwellings that are important for families. Whatever you choose, you should be sincere about your inspiration. Anything that sounds trite will be really obvious to the admissions committee. They’ll read thousands of applications about wanting to make the tallest building in the world - make yours sound different. School of Nursing - School of Nursing applicants may have experience shadowing, volunteering, or working in a health care environment. Tell us about a healthcare-related experience or another significant interaction that deepened your interest in studying Nursing Don’t feel like you need to highlight a huge moment here - rather, focus on something that’s significant to you even if that experience was small! The key to this prompt is to make sure that you’re highlighting something real that happened to you or someone important to you. The more personal you can make the experience, the better. Saying something like â€Å"I want to solve cancer for everyone† is less impactful than saying that you have seen firsthand how cancer affected your grandmother. Nursing is a personal profession - lean into that for this essay. Kinesiology Program - Discuss experiences that led you to choose the kinesiology major. For this prompt, focus on one or two experiences and discuss them in detail. Don’t give an entire overview of your history - describing something more fully will resonate more than trying to cram a lot of experiences into a relatively short essay. Be honest about what drove you to kinesiology - don’t write what you think the admissions committee wants to hear. Write what’s true for you. UVA Prompt #2: The instructions are the same for all of the second round of UVA prompts: "Answer one of the following questions in a half page or roughly 250 words." You only need to pick one of these questions to answer. What’s your favorite word and why? With a prompt like this, it can be tempting to want to impress the admissions committee with your knowledge of esoteric vocabulary. Don’t go that route, unless you have a true connection to a strange, rarely used word. Pick a word that’s meaningful to you - something that’s very specific to you. The key here isn’t to pick the most interesting word, it’s to have the most meaningful and memorable experience to back it up. If â€Å"family† is really important to you, you need to have a good reason - simply saying you love your parents isn’t enough. Focus on the â€Å"why† rather than the word and you’ll be on the right track. We are a community with quirks, both in language and in traditions. Describe one of your quirks and why it is part of who you are. This prompt offers you a chance to show off a side of yourself that the rest of your application doesn’t highlight. Take advantage of it! Do you have a passion for collecting Minnie Mouse figurines? Do you have to run four miles every single morning? Do you stop everything you’re doing whenever the Red Sox are playing? Do your parents always make fun of you for pronouncing a word strangely? Whatever your quirk is, now’s the time to celebrate it! Write freely and without embarrassment - a quirk is a quirk! It’s not supposed to seem normal. The admissions committee won’t judge you for your quirk. They want to learn the interesting parts about your personality. Student self-governance, which encourages student investment and initiative, is a hallmark of the UVA culture. In her fourth year at UVA, Laura Nelson was inspired to create Flash Seminars, one-time classes which facilitate high-energy discussion about thought-provoking topics outside of traditional coursework. If you created a Flash Seminar, what idea would you explore and why? The topic you choose doesn’t have to be high-brow or exceedingly academic - rather, you need to pick a topic that’ll inspire thought-provoking conversations. If that conversation is, â€Å"What does Kim Kardashian say about the future of advertising?† that’s fine! As long as the topic is important to you. As with the other prompts, the word â€Å"why† is the most important of this prompt. You need to have a strong reason for wanting to explore this topic. If you want to talk about Kim Kardashian, that’s cool - as long as you can indicate why this is a topic worthy of discussion. UVA students paint messages on Beta Bridge when they want to share information with our community. What would you paint on Beta Bridge and why is this your message? As with the other prompts, the â€Å"why† is the most important part of this question. Whatever message you land on, make sure you have a good reason for it. Avoid trite or cliched phrases, like â€Å"Be the change you wish to see in the world.† The admissions committee will have seen thousands of these - and those words are probably already written on Beta Bridge. What do you have to say? What message is personal to you? What lesson have you learned that you specifically can communicate? UVA students are charged with pushing the boundaries of knowledge to serve others and contribute to the common good. Give us an example of how you’ve used what you’ve learned to make a positive impact in another person’s life. First and foremost: don’t make something up here. Don’t say that you spent months devoted to helping a family whose father was suffering from cancer if that’s just not true. While this prompt does encourage you to share how you’ve served people, it’s not a contest. You don’t have to have the grandest and most impressive example of selflessness that the committee’s ever read. What you do need to have is sincerity - talk about how you helped someone and why that experience was so impactful. Explain what led you to help and reflect on how UVA might inspire similar feelings of service in you. How to Write UVA Essays Here are some general tips for how to write UVA essays that will wow the committee. #1: Be You Your UVA supplement essay is a chance to show the admissions committee who you are. Take that opportunity to flesh yourself out. You’re not simply a collection of A’s and B’s printed on a transcript. You’re a real person! Show that in your UVA essays. #2: Feedback Is Cool; Plagiarism Is Not It can be tempting to bounce essay ideas off your peers, parents, and teachers. That’s fine! But don’t rely on them too heavily. Your work should be your own - from the ideas to the execution. There’s a fine line between receiving helpful feedback and using that feedback in a way that misrepresents your work and ability. Seek out help, but know that you have the first and final say. #3: Play With Form Your UVA essays don't have to follow the traditional five paragraph structure. UVA encourages you to play with form. That means you can submit a poem, if you want! Take advantage of the freedom from structure to write in a way that feels authentic to you. If that means starting every sentence with the letter â€Å"E†, then go for it! As long as your work is well-written and engaging, the form doesn’t matter. What’s Next? There are over 5,000 colleges in the United States- how can you possibly decide which to apply to? Using a college finder tool can help you sort through your options and find your ideal school without having to tour every single campus. Once you've decided on some colleges or universities that you're interested in attending, our guide will help you narrow down your list to safeties, matches, and reach school. Still not sure what you're looking for in a college?Read our articles on whether you should go to a school close to home and whether you should attend a large or small college. Want to write the perfect college application essay? Get professional help from PrepScholar. Your dedicated PrepScholar Admissions counselor will craft your perfect college essay, from the ground up. We'll learn your background and interests, brainstorm essay topics, and walk you through the essay drafting process, step-by-step. At the end, you'll have a unique essay that you'll proudly submit to your top choice colleges. Don't leave your college application to chance. Find out more about PrepScholar Admissions now:

Fund investment and management in venture capital market Research Proposal

Fund investment and management in venture capital market - Research Proposal Example The most critical aspect is the management of the venture capital because it determines the success of the market that are also influenced by the status of the markets. The research would incorporate the introduction, research findings, result analysis, discussion, conclusion and recommendations. The objectives of this research concerns the financial attributes that relate corporate to the market status and the competitors capabilities that influence the performances in the economies. This project intends to generate critical information on the financial investment and management of the capital. The research also seeks to produce insight on the financial information through the utilization of the previous works in finances. The provision of explicit relationships on the fund investments and management of capital is also key in the analysis of this topic. The research will incorporate several techniques to attain the most substantial information concerning the topic. There will be involvement of appropriate data collection techniques such as observations, interviews, focus groups, questionnaires and surveys. The research would embrace the most advantageous techniques to mitigate the errors that might deter accurate findings, critical analysis and resolute recommendations. There will be applications of primary and secondary data sources to avail adequate information throughout the research exercise. Surveys will involve the performance of a passive evaluation exercise on the marketing and developing trends of the business as manifested in different locations. Surveys can be applied when determining financial investments, capital provisions, customer requirements and specifications. There would be a decision on the persons to be surveyed and the most appropriate survey model. The survey would be tested before its availability for the actual research activity. Direct information involves a process of both

How effective was development of the Europe economic in 1500 CE Research Paper

How effective was development of the Europe economic in 1500 CE - Research Paper Example The idea of states with a standing army and bureaucratic process began to take root, and this changed the world’s perspective of Europe. This paper will elaborate on the development of Europe economy in 1500 AD and illustrate how this period saw the advancement of technology by great inventions such as gunpowder, relatively advanced ships, improved navigation techniques, and the printing press would be the premise of change in Europe. Changes in Social Structure The chaos of the late middle Ages did not equally affect the inhabitants of Europe. Advancement in military technology and better pikemen in the battlefield challenged the dominance of the knights in battle; the title of being a noble began to reduce in value and stature. The Economic challenges of the Middle Ages saw an increased in labor shortages and this translated to higher prices of commodities (Acemoglu, Johnson and Robinson 57). The wealth belonging to the people In nobility was cut into by the high inflation o f that time, and this was due to the static value of land which was the base of their wealth. A large number of peasants in Europe had attained the capacity to purchase their freedom from their lords; they began to pay a fixed amount of rent instead of paying them with labor. Due to the high inflation, the rent paid by the tenants was insufficient to satisfy their needs and therefore the value of nobility declined. Not all nobles were affected by inflation; some nobles sought employment from the king and were taken on to join the army or work as courtiers. A good number of people lost their nobility status from having involving themselves with agriculture and commerce like the middle class. Despite the loss in value, nobles were still held in high standing in society; for that reason, the now wealthy middle class began buying nobility titles from the king, surrendering their business oriented lives, settling in landed in landed estates. The provision of buying nobility titles enable d the noble class to be replenished despite its rapidly dwindling numbers. Western Europe did not have any peasants by 1500, most of the former peasants owned their own land by that time. In addition to that, the middle class was getting higher due to their increasing wealth and the positions held in the Kingdom. Recovery of the Economy Europe’s economic rebirth happened on the foundation of agriculture. The aftermath of the conflicts in the middle ages weakened the nobles and the church that had great influence on economic activities. The reduced influence of the church and nobles led to the emergence of well-structured monarchies in Western Europe that safeguarded peace encouraging the growth of commerce and trade. Peasant s that had not lost their lives in the Black Death inherited land belonging to the deceased and were able to improve their standards of living. Agricultural production standards rapidly rose due to the fact the former peasants worked on their own land and this motivated them to work harder than they did before. The improved standards of living and food security fueled an increase in population; it is estimated that the population rose to 70 million from 50 million fifty years earlier (Janssen 89). The economic recovery had a great trickle-down effect that cumulated to the creation of capitalist economic system. The effects were: 1. The rapid population growth had the implication that

Managing Change Essay Example | Topics and Well Written Essays - 3000 words

Managing Change - Essay Example es on timely delivery of the goods assigned to it, raised satisfaction of the clients and the process depends on the quickness of the staffs and machinery associated. Staffs of the company undertakes major roles in various segments entailing the roads , taxi truck, sea freight, air express, transit store, customs and air VIP. The restructuring mainly focuses on the organization of the staffs and realignment of the machineries applied in working of the Express-Link system. The design of the current and appropriate interventions aimed at moving the firm from the current state to the future prospected level thus by tackling its limitations and moving on forward. The action plan also addresses the essence of the internal politics, leadership in execution of the changes and culture in the organization by further elaborating on the account type, depth and range of the change entailed program. The action plan also considers the recommendations regarding how the prospected change should be i nstitutionalized by considering features of the firm. The clear and vivid development of the parts and portions of the action plan is aimed at presenting coherent, well supported and logically structured model. The output action plan is a contributed process with agents of change ready to work on the tasks that conform to the roles of the external change agents and inclination on evaluating the different approaches to the team members on every intervention, implementation and institutionalization stages (Jones, Jimmieson, & Griffiths, 2005). The Organizational Development interventions must be adopted by the Express-Link. The essence of the planned change interventions which extensively reveal a sets if structured activities that selected organizational units or even the target groups undertake task and even sequence of certain critical tasks with aimed goals having organizational improvement and other distinct individual tasks. The actual interventions are aimed at moving the

A book that you did not like at first then appreciate Essay

A book that you did not like at first then appreciate - Essay Example As part of British Literature class, all students had to read Wilde’s book during the summer session. I had essentially developed a negative attitude towards the book after reading the preface, which criticizes the book as being immoral. The preface also concisely sets forth the beliefs of Wilde’s philosophy of art, which is devoted to the aestheticism school of thought. However, I had to read the book because it as recommended by the school for the summer holiday. The book was meant to make use learn a life lesson; it was also an assignment from school because despite bringing out the character of Dorian the book was meant to help use in English learning as it portrayed, different themes and styles of writing. The book is based on Dorian Gray, who, is the subject of a lengthy portrait by Basil Hallward. Basil Hallward is impressed and infatuated with the beauty of Dorian that he thinks that he is accountable for the new mode in his art as a painter. After meeting Lord Henry Wotton, Dorian is enthralled by the noble debauched worldview, where he thinks that sensual fulfillment and beauty are the only things that a person should pursue in life. Because Dorian knows, that beauty will fade with time he resolves to sell his soul to ensure that only his picture will age and not him. Basil grants Dorian his wish, and he pursues all the worldly pleasure by doing different immoral things. He does not age even a single day, but his portrait records all his soul-corrupting sin. In the first instance, when he decides to go and view his picture he finds that the picture bears a subtle smirk of cruelty. The smirk of cruelty appears in the picture after his heartbreaks Sibyl a girl she falls in love with after she sees her perform in the theatre. Dorian pursues his worldly pleasures, but realizes that they are not doing him any good and goes to reconcile

Bussiness operation system Essay Example | Topics and Well Written Essays - 1250 words

Bussiness operation system - Essay Example With the passage of time, company made a huge progress and improved its business functions and processes. At the present, company has a large loyal customer base. Currently, Clean Brite Company is a leading supplier of cleaning products to UK industries with an annual turnover of ?30 million. In addition, Clean Brite Company is basically a supplier of cleaning products to a lot of different companies and commercial areas. Though, Clean Brite Company is not a product manufacturing business, however it only purchases them from companies those manufacture them. Additionally, CBC provides different grade cleaning products to a number of different sectors. Moreover, Clean Brite Company business is dealing with a large number of corporations including hotels, processing industries, hospitals and public organizations, catering organizations such as leisure centers and schools. With the evolution in business, CBS got a lot of new opportunities and issues. In this scenario, one of the major o pportunities business has got is in form of increase in customer reorganization and business market standing improvement. On the other hand, Clean Brite Company is facing problem in handling the information and data collected from different corporations. In this scenario, the existing system which was developed for these areas is not effectively dealing with these processes in a better way. Therefore this project is initiated to effectively manage the operations and processes of business for improving organizational performance. Rich Picture Given below is the Rich Picture for the system working. Here we can see that new digital business and order management is able to support a number of business stakeholders: Rich Picture Explanation Management The new technology based system at Clean Brite Company will offer an excellent support to management. The new technology based system will facilitate in business decision making and process management. In addition, this system will improve the standard of corporate business and operations management. Packaging The new technology based system will also offer an excellent support for the business packaging department. In case of a new order, the order will be dispatched to packaging department and packed for delivery. These all processes will be done automatically. Warehouse The technology based system at Clean Brite Company will also facilitate the warehouse department. In case of new order the business sales center will dispatch the order to warehouse department where it is checked to confirm the availability of order. In case of availability the order is dispatched to packaging department or otherwise sent the request to business supplier for delivery of order. Customer The customer will make use of the new online business management and sales system to access the business products. Customers will be able to order and pay through online business platform. Sales Business sales department for the Clean Brite Company wi ll have a complete technology based automated system that will automatically process the sales and business transaction for effective business management. The overall process of business transaction management will make use of automatic payments and funds transfer system that will be convenient to customer and business. Marketing The new online business online platform for Clean Brite Company will also serve as the business marketing platform. Shipping The new

How Virtue Ethics Informs Medical Professionalism Assignment

How Virtue Ethics Informs Medical Professionalism - Assignment Example From the onset, it is important to understand that doctor have singular duty to care for patients, who need to earn their trust. In this regard, while treating or diagnosing patients the welfare of the patient is a priority. In order for the doctors to earn the essential trust, they should exercise humility while undertaking their duties, knowing to well that patients have trusted them with their lives; trust that must be earned (Pozgar, 2012). Throughout the history of health professional practice, patients are given the freedom of seeking a second opinion. As a result of that second opinion, they get confidence. Patients are entitled to make choices regarding their lives and health, and to make those decisions they must have the liberty to make informed choices after consulting the experts they trust. On the same note, doctors and other healthcare givers are privileged whenever patients come to seek for their services. Patients have the choice of picking the doctors of their choice. On this note, they should be treated with humility and respect that they deserve. From the discussion above, it is clear that patients are at liberty to seek opinions of other doctors as a second opinion (Moeller, et al 2012). The second question is whether Dr. Z acted ethically when told the patient, while in a state of agitation, to seek the second opinion but, did not think that the response would be any different from his. Whereas Dr. Z is human and may be provoked and whereas he felt that he had done the diagnosis well, code of ethics requires restraint from him. Health professionals are in a demanding industry that requires strict observance of ethical standards (Pozgar, 2012). One of the essential ethical requirements in the health profession is humility and restraint, even when provoked by clients.  

Bussiness operation system Essay Example | Topics and Well Written Essays - 1250 words

Bussiness operation system - Essay Example With the passage of time, company made a huge progress and improved its business functions and processes. At the present, company has a large loyal customer base. Currently, Clean Brite Company is a leading supplier of cleaning products to UK industries with an annual turnover of ?30 million. In addition, Clean Brite Company is basically a supplier of cleaning products to a lot of different companies and commercial areas. Though, Clean Brite Company is not a product manufacturing business, however it only purchases them from companies those manufacture them. Additionally, CBC provides different grade cleaning products to a number of different sectors. Moreover, Clean Brite Company business is dealing with a large number of corporations including hotels, processing industries, hospitals and public organizations, catering organizations such as leisure centers and schools. With the evolution in business, CBS got a lot of new opportunities and issues. In this scenario, one of the major o pportunities business has got is in form of increase in customer reorganization and business market standing improvement. On the other hand, Clean Brite Company is facing problem in handling the information and data collected from different corporations. In this scenario, the existing system which was developed for these areas is not effectively dealing with these processes in a better way. Therefore this project is initiated to effectively manage the operations and processes of business for improving organizational performance. Rich Picture Given below is the Rich Picture for the system working. Here we can see that new digital business and order management is able to support a number of business stakeholders: Rich Picture Explanation Management The new technology based system at Clean Brite Company will offer an excellent support to management. The new technology based system will facilitate in business decision making and process management. In addition, this system will improve the standard of corporate business and operations management. Packaging The new technology based system will also offer an excellent support for the business packaging department. In case of a new order, the order will be dispatched to packaging department and packed for delivery. These all processes will be done automatically. Warehouse The technology based system at Clean Brite Company will also facilitate the warehouse department. In case of new order the business sales center will dispatch the order to warehouse department where it is checked to confirm the availability of order. In case of availability the order is dispatched to packaging department or otherwise sent the request to business supplier for delivery of order. Customer The customer will make use of the new online business management and sales system to access the business products. Customers will be able to order and pay through online business platform. Sales Business sales department for the Clean Brite Company wi ll have a complete technology based automated system that will automatically process the sales and business transaction for effective business management. The overall process of business transaction management will make use of automatic payments and funds transfer system that will be convenient to customer and business. Marketing The new online business online platform for Clean Brite Company will also serve as the business marketing platform. Shipping The new

E-Business and Intellectual Property Essay Example for Free

E-Business and Intellectual Property Essay In today’s internet based society, deciding to start your own business requires much more than identifying a product you wish to produce or sell. Even when you have selected physical location to setup as your business, your job is not done. For a company to be successful it must be able to reach as many potential customers as possible. The internet is the perfect resource to promote your company and the products you wish to sell. Selecting a name for your business may not always be as easy as it seems. Trademarks and Trade Names play a big part in making your company and its product know to endless number of potential customers. LEGAL ISSUE Logos and trade names are methods of intellectual property used for actual physical businesses, and their use in the computer-generated e-business realm is normally administered by the similar principles and regulations as their use in modern industry (Burke 2002). If your products available to the public at an international level which is often the case when you market thru the internet, there is possibility that by marketing merchandise or proposing your amenities to patrons outside of your home nation your brands might encroach upon brands and service marks used by a homegrown rival in overseas countries. You could discover yourself confronting a litigation in an overseas dominion. If you need to thwart your challengers from using a alike realm name to that of your online company, choose one that is not a typical or graphic word for your merchandises or industry. MANAGERIAL PERSPECTIVE Record all obtainable similarities of that primary realm designation in order to thwart others from cataloging alike domain names, particularly if you  have chosen a general or graphic term for your domain name. Submit requests to catalogue your important logos in those nations from which you anticipate to lure fresh clients for your industry (Burke 2002). If you have previously registers your physical location trademark in the primary country you do business in, you may not be obligated to chronicle a domain name that is created on an previously listed logo or service mark. Reference Burke, M. C. (January 2002). Intellectual Property in the World of E-Business. Retrieved from http://www.mwe.com/publication/uniEntity.aspx

Icici Bank Is The Second Largest Bank Marketing Essay

Icici Bank Is The Second Largest Bank Marketing Essay In my term paper I had to discuss 7ps of ICICI bank. 7ps means what the marketing mix they used for promoting their products. It is usually a strategies used by icici bank for promoting their products, or we can say that for promoting their sales. As we know ICICI (Industrial Credit and Investment Corporation of India) is largest private sector bank by market capitalization and second largest overall in term off assets. The growth of the ICICI over the years has proved repeatedly the ability of the institution in adopting new technologies and products. It is through its ability to nourish new products and services that the institution has become a household name in a very short span of time.  ICICI Bank decided to target Indias burgeoning middle class and corporates by offering a high level of customer service and efficiency that rivaled the foreign banks, on a much larger scale, at a lower cost. ICICI offer very services which is very good in comparison to other banks. Credit cards services of ICICI bank are also very good as comparison of other banks. In my term paper I also compare ICICI with HDFC and AXIS bank. INTRODUCTION TO ICICI BANK: ICICI Bank  (Industrial Credit and Investment Corporation of India) is  Indias largest  private sector  bank  by market capitalisation  and second largest overall in terms of assets. Total assets of Rs. 3,562.28 billion (US$ 77 billion) at December 31, 2009 and profit after tax Rs. 30.19 billion (US$ 648.8 million) for the nine months ended December 31, 2009. The Bank also has a network of 1,700+ branches (as on 31 March, 2010) and about 4,721 ATMs in India and presence in 18 countries, as well as some 24 million customers (at the end of July 2007). ICICI Bank offers a wide range of banking products and financial services to corporate and retail customers through a variety of delivery channels and specialised subsidiaries and affiliates in the areas of investment banking, life and non-life insurance, venture capital and asset management. ICICI Bank is also the largest issuer of credit cards in India. ICICI Bank has got its equity shares listed on the stock exchanges at  Kolkata  and  Vadodara,  Mumbai  and the  National Stock Exchange of India Limited, and its  ADRs  on the  New York Stock Exchange  (NYSE). The Bank is expanding in overseas markets and has the largest international balance sheet among Indian banks. ICICI Bank now has wholly-owned subsidiaries, branches and representatives offices in 18 countries, including an offshore unit in Mumbai. This includes wholly owned subsidiaries in Canada, Russia and the UK, offshore banking units in Bahrain and Singapore, an advisory branch in Dubai, branches in Belgium, Hong Kong and Sri Lanka, and representative offices in Bangladesh, China, Malaysia, Indonesia, South Africa, Thailand, the United Arab Emirates and USA. Overseas, the Bank is targeting the NRI (Non-Resident Indian) population in particular. ICICI reported a 1.15% rise in net profit to Rs. 1,014.21 crore on a 1.29% increase in total income to Rs. 9,712.31 crore in Q2 September 2008 over Q2 September 2007. The banks current and savings account (CASA) ratio increased to 30% in 2008 from 25% in 2007. Sensing an untapped opportunity, ICICI Bank decided to target Indias burgeoning middle class and corporates by offering a high level of customer service and efficiency that rivalled the foreign banks, on a much larger scale, at a lower cost. ICICI has around 27 subsidiaries. Of course, the most prominent and most successful among them is the ICICI bank.ICICI Bank is one of the  Big Four Banks  of India with  State Bank of India,  Axis Bank  and  HDFC Bank. 7 PS OF ICICI BANK PRODUCT MIX 1. DEPOSITS ICICI Bank offers wide variety of Deposit Products to suit our requirements. Coupled with convenience of networked branches/ over 1800 ATMs and facility of E-channels like Internet and Mobile Banking, ICICI Bank brings banking at your doorstep. Savings Account: ICICI Bank offers a power packed Savings Account with a host of convenient features and banking channels to transact through. Senior Citizen Services: The Senior Citizen Services from ICICI Bank has several advantages that are tailored to bring more convenience and enjoyment in your life. Young Stars: Its really important to help children learn the value of finances and money management at an early age. Banking is a serious business, but we make banking a pleasure and at the same time children learn how to manage their personal finances. Fixed Deposits: Safety, Flexibility, Liquidity and Returns!!!! A combination of unbeatable features of the Fixed Deposit from ICICI Bank. Recurring Deposits: Through ICICI Bank Recurring Deposit you can invest small amounts of money every month that ends up with a large saving on maturity. So you enjoy twin advantages- affordability and higher earnings. Roaming Current Account: Only Roaming Current Account from ICICI Bank travels the distance with your business. You can access your accounts at over 500 networked branches across the country. Bank @ Campus: Thanks to [emailprotected], child can now surf the Net and access all the details of his / her account at the click of a mouse! No need to visit the bank branch at all. ICICI Bank Salary Account: is a benefit-rich payroll account for Employers and Employees. As an organization, you can opt for our Salary Accounts to enable easy disbursements of salaries and enjoy numerous other benefits too. 2. INVESTMENTS Along with Deposit products and Loan offerings, ICICI Bank assists you to manage your finances by providing various investment options such as: ICICI Bank Tax Saving Bonds Government of India Bonds Investment in Mutual Funds Initial Public Offers by Corporate Investment in Pure Gold Foreign Exchange Services Senior Citizens Savings Scheme, 2004 3. ANYWHERE BANKING ICICI Bank is the second largest bank in the country. It services a customer base of more than 5 million customer accounts through a multi-channel access network. This includes more than 500 branches and extension counters, over 1800 ATMs, Call Centre and Internet Banking. Thus, one can access the various services ICICI Bank has to offer at anytime, anywhere and from anyplace. 4. LOAN a) Home Loans b) Personal Loans c) Car Loans d) Two Wheeler Loans e) Commercial Vehicle Loans f) Loans against Securities g) Farm Equipment Loans h) Construction Equipment Loans i) Office Equipment Loans j) Medical Equipment Loans 5. CARDS a) Credit Card b) Debit cum ATM Card c) Travel Card d) VBV (VERIFY BY VISA): Verified by Visa (VBV)  is a new service from VISA that lets us shop securely online with our existing Visa  Credit card. Usable only on Verified by Visa sites, this service through a simple checkout process, confirms our identity when we make purchases. e) Master Card Securecode: MasterCard ®Ã‚  SecureCodeà ¢Ã¢â‚¬Å¾Ã‚ ¢Ã‚  is an easy to use, secured online payment service from ICICI Bank that lets you shop securely online with your existing ICICI Bank MasterCard ®Ã‚  Credit Card. This service through a simple checkout process, confirms your identity when you make purchases on the Internet. f) American express card: With ICICI Bank American Express Credit Card just shop online as you normally would and then enter your correct card information and billing address. We would validate the billing address that we provide with our records and authenticate our transaction. Its that simple and helps in safeguarding our online transaction.If we are unsure what is our billing address on record with us, simply call our 24-hour Customer Care numbers given on the back of the card for a quick check. 6. DEMAT SERVICES ICICI Bank Demat Services boasts of an ever-growing customer base of over 7 lacs account holders. In their continuous endeavor to offer best of the class services to our customers we offer the following features: Digitally signed transaction statement by e-mail. Corporate benefit tracking. e-Instruction facility facility to transfer securities 24 hours a day, 7 days a week through Internet Interactive Voice Response (IVR) at a lower cost. Dedicated specially trained customer care executives at their call centre, to handle all queries. 7. MOBILE BANKING With ICICI Bank, banking is no longer what it used to be. ICICI Bank offers Mobile Banking facility to all its Bank, Credit Card and Demat customers. ICICI Bank Mobile Banking enables you to bank while being on the move. 8. NRI SERVICES ONLINE MONEY TRANSFER facility available to NRIs worldwide through www.money2India.com at the click of a button! Benefits: FREE Money transfers into accounts with over 30 banks in India Demand Drafts issued and payable at over 1250 locations in India ONLINE Tracking of the status of your funds SUPERIOR Exchange rates OFFLINE MONEY TRANSFER facility is also available across geographies through our local branches and in association with partner banks/ exchange houses. PRICING MIX The pricing decisions or the decisions related to interest and fee or commission charged by ICICI are found instrumental in motivating or influencing the target market. The RBI and the IBA are concerned with regulations. The rate of interest is regulated by the RBI and other charges are controlled by IBA. The pricing policy of a bank is considered important for raising the number of customers vis-à  -vis the accretion of deposits. Also the quality of service provided has direct relationship with the fees charged. Thus while deciding the price mix customer services rank the top position. The ICICI bank has to frame two- fold strategies. First, the strategy is concerned with interest and fee charged and the second strategy is related to the interest paid. Since both the strategies throw a vice- versa impact, it is important that ICICI bank attempt to establish a correlation between two. It is essential that both the buyers as well as the sellers have feeling of winning. Pricing ICICI Bank Products Starts With Three Basic Questions. 1. What rate does the bank need to meet its financial objectives? The answer is, it depends. Some considerations for loan and deposit pricing are: ROA or ROE objectives Related income taxes Earning assets to total assets Equity-to-asset ratio Cost to service earning assets being funded or deposits funding an earning asset Pricing for the activities and risks associated with the product Rate tiers based on product balances Asset and liability mix Another element to consider in the pricing of earning assets is the risk of loss. Most notably, this is relevant in loan pricing. Many banks assign a risk weighting to individual loans over a certain size or based on loan type and assign a credit risk charge based on those ratings. Customer relationships are difficult to assign a value to in the pricing process. Customers will generally press for some price concessions in consideration of other relationships they have with the bank. Asset and liability mix also impacts pricing results. Generally speaking, banks operating with higher loan-to-asset ratios are able to afford to pay more for deposits. Likewise, banks can afford to be more competitive on certain deposit products if they have fewer maturities in a particular timeframe or less total outstanding balances in a product line. 2. What is the market rate for the core product? Customers have more distribution channels available to them today than at any other point in history. In the past 10 years, the number of bank locations has increased 20%. Of course, there are the mortgage bankers, the Internet, and a host of other financial service providers competing for your customers loan and deposit business. The point is, the competitive marketplace always ensures that if a financial institution is charging too much for loans or paying too little for deposits, its share of the market will likely dwindle as existing and prospective customers find alternative providers. You can do all the math you want to determine required pricing points, but if your pricing is uncompetitive, your market share will shrink. 3. What would the bank have to do to sales and operations to make its rates the most competitive in its market? Pricing is a key issue for the associates who sell bank products to your customers. The fact is, lenders want the lowest rates, and people dealing with depositors want to pay the highest rates. You need the right balance of fee income, strategies to reduce operating costs, and a healthy asset and liability mix to change your required pricing. PLACE This component of marketing mix is related to the offering of services. The services are sold through the branches. The 2 important decision making areas are: making available the promised services to the ultimate users and selecting a suitable place for bank branches. The number of branches OF ICICI: 1900 in India and 33 in Mumbai. What attract peoples for choosing ICICI? The selection of a suitable place for the establishment of a branch is significant with the view point of making place accessible. The safety and security provisions a Convenient to both the parties, such as the users and the bankers Infrastructure facility Near to station and located on s. v. road well crowded area. Market coverage PROMOTION MIX Advertising: Television, radio, movies, theatres Print media: hoardings, newspaper, magazines Publicity: road shows, campus visits, sandwich man, Sponsorship Sales promotion: gifts, discount and commission, incentives, etc. Personal selling: Cross-sale (selling at competitors place),personalized service Telemarketing: ICICI one source Call center (mind space) PROCESS Flow of activities: all the major activities of ICICI banks follow RBI guidelines. There has to be adherence to certain rules and principles in the banking operations. The activities have been segregated into various departments accordingly. Standardization: ICICI bank has got standardized procedures got typical transactions. In fact not only all the branches of a single-bank, but all the banks have some standardization in them. This is because of the rules they are subject to. Besides this, each of the banks has its standard forms, documentations etc. Standardization saves a lot of time behind individual transaction. Customization: There are specialty counters at each branch to deal with customers of a particular scheme. Besides this the customers can select their deposit period among the available alternatives. Number of steps: numbers of steps are usually specified and a specific pattern is followed to minimize time taken. Simplicity: in ICICI banks various functions are segregated. Separate counters exist with clear indication. Thus a customer wanting to deposit money goes to deposits counter and does not mingle elsewhere. This makes procedures not only simple but consume less time. Besides instruction boards in national boards in national and regional language help the customers further. Customer involvement: ATM does not involve any bank employees. Besides, during usual bank transactions, there is definite customer involvement at some or the other place because of the money matters and signature requires. PHYSICAL EVIDENCES Physical evidence is the material part of a service. Strictly speaking there are no physical attributes to a service, so a consumer tends to rely on material cues. There are many examples of physical evidence, including some of the following: Internet/web pages Paperwork Brochures Furnishings Business cards The building itself (such as prestigious offices or scenic headquarters) The physical evidences also include signage, reports, punch lines, other tangibles, employees dress code etc. Signage: each and every bank has its logo by which a person can identify the company. Thus such signages are significant for creating visualization and corporate identity. Financial reports: The Companys financial reports are issued to the customers to emphasis or credibility. Tangibles: bank gives pens, writing pads to the internal customers. Even the passbooks, chequebooks, etc reduce the inherent intangibility of services. Punch lines: punch lines or the corporate statement depict the philosophy and attitude of the bank. Banks have influential punch lines to attract the customers. Employees dress code: ICICI bank follows a dress code for their internal customers. This helps the customers to feel the ease and comfort. THE PEOPLE All people directly or indirectly involved in the consumption of banking services are an important part of the extended marketing mix. Knowledge Workers, Employees, Management and other Consumers often add significant value to the total product or service offering. It is the employees of a bank which represent the organisation to its customers. In a bank organization, employees are essentially the contact personnel with customer. Therefore, an employee plays an important role in the marketing operations of a service organisation. To realize its potential in bank marketing, ICICI become conscious in its potential in internal marketing the attraction, development, motivation and retention of qualified employee-customers through need meeting job-products. Internal marketing paves way for external marketing of services. In internal marketing a variety of activities are used internally in an active, marketing like manner and in a coordinated way. The starting point in internal marketing is that the employees are the first internal market for the organization. The basic objective of internal marketing is to develop motivated and customer conscious employees. A service company can be only as good as its people. A service is a performance and it is usually difficult to separate the performance from the people. If the people dont meet customers expectations, then neither does the service. Therefore, investing in people quality in service business means investing in product quality. COMPARISON OF ICICI WITH OTHER BANKS: ICICI bank market capitalization is more then other banks. It has market capitalization is 105,709.63 cr, while HDFC is 91,326.65 cr and AXIS bank is 91,326.65 cr. ICICI has net interest income is 25,706.93 cr, which is higher then other banks. While net interest income of HDFC is 16,172.91 cr and AXIS bank is 11,638.02 cr. Net profit of ICICI bank is 4,024.98 cr, which is again higher then other banks. While net profit of HDFC is 2,948.69 cr and AXIS bank net profit is 2,514.53 cr. Total assets of ICICI bank are 379,300.96 cr, which is higher then other banks. While total assets of HDFC bank is 183,270.78 cr and total assets of AXIS bank is 147,722.06 cr. ICICI banks headquarters in Mumbai is vary huge, then other bank headquarters. In the past two years, the bank has spent Rs 185 crore on advertising and publicity (In comparison, HDFC has spent Rs 100 crore). HDFC Banks retail deposits are about Rs 23,000 crore (Rs 230 billion). Even in home loans, ICICI Bank commands 30 per cent of the market, having eaten into housing finance pioneer, HDFCs share. ICICI Bank has issued 3 million credit cards that is more than twice the number of HDFC Banks credit card users. However, industry observers point out that ICICI Banks effective users for credit cards may not be high. As a result of its perceptive branch strategy, ICICI Bank has acquired more than five million internet, mobile and telephone banking customers, i.e. much greater then HDFC and AXIS bank. ICICI strategy for promotion of financial inclusion: ICICI Bank has taken up specific initiatives to ramp up financial literacy as well as intermediation to the underserved and under banked segments in both rural and urban areas. ICICI Banks financial intermediation models, both through the microfinance institutions and business correspondents have been designed to build a repository of information with regard to financial behaviour of the customers. ICICI Banks Financial Intermediation Models: With focus on low-income segments, ICICI Bank has come up with innovative delivery channels: Microfinance ICICI Bank works closely with MFIs and NGOs to adapt its products to suit consumer needs. Two innovative models have helped achieve scale in serving the low-income household: a) Partnership Model being implemented with NGOs and MFIs: Under this model ICICI Bank forges an alliance with existing MFIs wherein the MFI undertakes the promotional role of identifying, training and promoting the micro-finance clients and the ICICI Bank finances the clients directly on the recommendation of the MFI, so the customer and portfolio resides in the Banks book. b) Securitisation of Portfolios of MFIs: Under this model ICICI Bank buys out portfolios from MFIs. The MFI continues to service the clients and acts as the collection agent. Here again, the MFI shares the credit risk with the Bank. A variant of the securitisation model is on-tap securitisation, wherein the MFI receives an advance purchase consideration to create a portfolio of loans that could then be periodically sold to ICICI Bank. Technology The Bank has been actively looking at technology solutions to scale up the micro finance portfolio. Further, the Bank has been considering adopting a Core Banking System (CBS) for managing the loan portfolio generated under the partnership model. In this regard, the Bank has found an able partner in FINO to provide technology solutions to the micro finance sector. The technology solution comprises of core banking and smart card systems. In light of the technology solutions available through FINO, the Bank has designed a new process for delivering loans under the partnership model. Some of the key aspects where a strong technology platform will add value to the micro finance operations include reduction in transaction cost; better data management and reporting capacities and capability to interface with multiple peripherals, etc. This will also enable enhanced disclosure and transparency in the operations of MFIs, setting a platform for robust securitisation / buyout opportunities to meet the priority sector lending objectives of the regulator. Business Correspondent In line with the RBI guidelines ICICI Bank employs Business Correspondent (BC) model to extend financial services, especially the much-needed savings services to rural customers. In the pilot stage, the transactions by BC are being done with the help of an e-Passbook and an Authentication Device (AD). The e-Passbook can display and store the customer KYC information, customer account details and the transactions in each account. It also has a unique feature of biometric authentication by the way of fingerprints, thereby mitigating the risk related to PIN (Personal Identification Number) in the rural scenario. ADs provide Customer interface with user-friendly menu options, enabling transactions. An authorized operator is enrolled by capturing the fingerprints of all the 10 fingers to mitigate fraud risk, can operate each AD. The transaction is recorded on the AD, which at specific intervals would be uploaded and updated in the Banks system through a normal telephone line, which is a widely available infrastructure even in remote rural areas. Further connectivity through GSM and CDA would also be made possible to ensure that the transaction details are updated in the Banks system at higher frequency. Multiple products ICICI Bank offers a complete suite of products and services to meet the individual financial requirements of customer segments. Savings, investments and insurance products are made available to its rural and agri customer base. The Bank also offers microfinance services to low-income households and crop loans, farm equipment loans, commodity based loans to farmers. Hybrid channels ICICI Bank employs delivery channels backed by technological innovations to achieve scale and outreach in a sustainable manner. The Banks channel architecture includes branch and non-branch channels. Branches act as a business hub providing banking services on the one hand, while facilitating the fulfilment of products that have been sourced by the business facilitators and business correspondents. Non-branch channels are of two types, business facilitators and business correspondents.