Organisational Structure and design for a virtual world - Dell case Essay

Organisational Structure and design for a virtual world - Dell case - Essay Example But like every coin has two sides the virtual world also has limitations too (Camarinha-Matos and Afsarmanesh, n.d., p.4-6). This project deal is about the case of Dell who uses the virtual organisation’s model for its operations. The case outlines the opportunities that the virtual organisation’s model has provided to the Dell in improving its operations as well as the limitations the company faces because of using virtual organisation structure. The report includes a detailed study on the virtual organisation including the merits and the demerits of these types of organisational structure. The organisational structure has been analysed in detail to assess compare the different organisational structures with the virtual organisational structure. The case have been critically analysed to assess the strength and weakness of the company on using this type of organisational structure so that solutions can be identified for improving the limitations. Company background Dell Computer Incorporation which began its operations during 1984 as a hardware manufacturing firm under the leadership of Michael Dell is found to diversify its operations to enter the electronic commerce paradigm. The company initially depended greatly on revenues emanating from direct sales operations which were conducted based on orders received out of telephonic contacts. Dell being able to serve orders in an optimal manner became successful to gain huge amount of business profits in a quick span of time. Diversification from the current business and sales strategy was assumed by the company by drifting from direct sales to conducting sales through the help of internet. ... Diversification from the current business and sales strategy was assumed by the company by drifting from direct sales to conducting sales through the help of internet. For the above purpose the company went in to create its own website where different types of products along with relevant information were published which helped the clients of the concern to effectively book them. Operating based on the orders placed in by the clients as during the direct selling period it helped in to maximise the utilisation of is electronic commerce interface. The electronic commerce interface not only helped the company to enhance its sales revenue on a daily basis but also helped the concern to enhance its relation with its clients and customers. Clients of Dell obtained the pleasure of getting their queries addressed online which thereby enhanced the goodwill factor of the company. Enhancement of the electronic commerce paradigm was conducted by the company by engaging its supplier network which helped the company management gain control over its production parameters and deliver ordered products on a timely basis. In this context the company also designed a separate organisational team which mainly started focusing on the electronic commerce process in order to enhance its feasibility (Kraemer and Dedrick, 2001, p.4-6). Literature review Virtual organisation The advance use of information technology helped to create a newer organisational structure which is referred to as virtual in nature. In this regard, Wiesenfeld, Raghuram and Garud (1998) state that the virtual nature of the organisation is enabled owing to the connection of different organisational activities based on an online

Job search Essay Example | Topics and Well Written Essays - 750 words

Job search - Essay Example Further, it is not known when a situation may arise that might bring about the need for extended services beyond the normal routine scheduling, thus requiring that an individual seeking to work as a ground hostess should be flexible and have the ability to work for long hours (Wadhwaney, 2004 p55). Nevertheless, there are several fundamental competencies and attributes are necessary qualifications for the position of a ground hostess. Necessary competencies for a Ground Hostess Pleasing and confident personality Pleasing and confident personality is a fundamental requirement for an individual seeking to work as a ground hostess, considering that it is a position that entails dealing with diverse people directly, and thus there is a need to be able to handle them appropriately, and make them feel comfortable, even when the situation does not speak to the same (Morgan, 2005 p156). Considering that occasional occurrences that may disrupt the travel plans and comfort of the airline trave lers are not inevitable, the pleasant attitude and personality is essential, to give the affected people a reassurance, while also making it possible for those with issues to approach and enquire from the person, since a pleasant personality translates into a welcoming attitude (IGIA, 2013 n.p.). Strong communication skills and command of key languages Communication has always formed the basis of establishing a relationship between individuals, and thus excellent communication skill, coupled with a good command of key languages used in the region is essential, to ensure that there is effective interaction between the ground hostess and the visitors to the airline (Kent, 2002 p27). While the ground hostess is in a position to communicate well with the travelers, then, the person becomes helpful to them, since they will be able to enquire regarding various aspects of their travel, and get helpful information (Canwell & Sutherland, 2003 p53). Further, the ability to communicate efficie ntly with the travelers, and in the language they understand well, forms the basis of visitors achieving a rewarding experience, which may act as the basis of future engagement with the airline (IGIA, 2013 n.p.). Patience While the other attributes are considered essential for the position of a ground hostess, nothing would be more necessary that patience, which is the attribute that allows an individual to keep calm and resilient when handling crisis, without the possibility of escalating the situation (Air hostess, 2012 n.p.). Therefore, patience allows the person working as a ground hostess to address the issues raised by the visitors to the airline amicably, without resulting to unnecessary conflicts with the visitors, even when such visitors could be harsh, rude and condescending (Great Britain, 2012 p41). It is through patience that a person working as a ground hostess will be able to assist, offer guidance and direction to visitors, especially who are first time travelers or those who are new to the airline, and may not understand the necessary procedures. Patience allows the ground hostess