Marketing

Customer Service at Woodson chemical substance Company bid of Problems The of import problem is with Woodson Chemical Company is the lack of focus and colloquy crosswise on the whole divisions within the nerve creating bottlenecks end-to-end the trading operations. there argon several sub problems seen throughout the organization at various levels of management and production. There is poor natural talk between departments and divisions leading to poor data prevail bear out out to the customer causing customer service to endlessly suffer blows. Information technology is exigencying that all divisions lacking a key system to reference and lend oneself to go out detailed education not precisely to the customer notwithstanding to all other divisions of Woodson Chemical. Sales across most of the divisions ar showing signs of leveling off and fitting stagnant or even in some(prenominal) cases sales argon fall off. Lack of integration is seen due to the lack of reading technology. Woodson may be able to serve the common customer if they argon able to merge resources and provide better information to its customers. Conclusion fit to the case Ms. Sanders is not the upmost strength of the friendship and their problems. She has some idea of the current issues facing Woodson exclusively lacks full experience of all issues expressed by the customer.

Woodson Chemical may vitrine similar issues outside of its North American operations since unrivalled third of this business is conducted overseas according to the case. trading operations for the company expand the internationally thus makin g the chat across the divisions and from ma! nagement essential be sound and must be relayed onto suppliers and the customers. As in all industries when communication internationally the different cultural needs will need to be looked at to ensure communication does not continue to lead mound and create more problems for Woodson when improvements to customer service are scathing to maintain its position in the market. The main etymon Woodson...If you want to get a full essay, order it on our website: BestEssayCheap.com

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